Acceptance of Terms

By accessing and using GroKarna's website and services, you accept and agree to be bound by the terms and provision of this agreement.

Use of Website

• You must be at least 18 years old to use our services
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information
• You will not use our website for any unlawful purpose

Product Information

• We strive to display accurate product information and images
• Prices are subject to change without notice
• Product availability may vary
• We reserve the right to limit quantities

Prime Membership

• Prime membership provides exclusive benefits and discounts
• Membership fees are non-refundable unless cancelled within 7 days
• Benefits are subject to terms and conditions
• We reserve the right to modify membership benefits

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of GroKarna and protected by copyright laws.

Limitation of Liability

GroKarna shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or services.

Delivery Areas

We currently deliver to major cities across India. Please check availability during checkout.

Delivery Timeframes

• Standard Delivery: 3-5 business days
• Express Delivery: 1-2 business days (select cities)
• Prime Members: Free express delivery on orders above Rs.500
• Same Day Delivery: Available in select areas (order before 2 PM)

Shipping Charges

• Free shipping on orders above Rs.999
• Standard shipping: Rs.49 for orders below Rs.999
• Express shipping: Rs.99 (free for Prime members)
• Same day delivery: Rs.149

Order Processing

• Orders are processed within 24 hours of confirmation
• You will receive tracking information via SMS and email
• Delivery attempts will be made during business hours
• Please ensure someone is available to receive the order

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Return Timeframe

• Non-perishable items: 7 days from delivery
• Perishable items: Same day return for quality issues
• Personal care items: No returns for hygiene reasons

Return Process

1. Log into your account and go to "My Orders"
2. Select the item you want to return
3. Choose return reason and provide details
4. Schedule pickup or drop-off
5. Pack items securely for return

Refund Policy

• Refunds are processed within 5-7 business days
• Refund amount will be credited to original payment method
• Shipping charges are non-refundable (except for defective items)
• Prime membership refunds are processed separately

Order Cancellation

You can cancel your order before it's shipped. Once shipped, you'll need to return the item instead.

Cancellation Process

1. Go to "My Orders" in your account
2. Find the order you want to cancel
3. Click "Cancel Order" if available
4. Select cancellation reason
5. Confirm cancellation

Refund Timeline

• Cancelled orders are refunded within 3-5 business days
• Refund will be credited to your original payment method
• Prime membership benefits remain unaffected

Accepted Payment Methods

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Digital Wallets
• Cash on Delivery (select areas)

Security Measures

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Two-factor authentication available
• Regular security audits and monitoring

Payment Processing

All payments are processed securely through our trusted payment partners. We do not store your complete payment information on our servers.